Communication
Negotiation
PresentationSkills
Management Training
Für alle, die internationale Business-Kontakte pflegen, englischsprachige und interkulturelle Teams führen oder deren Firmen- und Arbeitssprache Englisch ist, bieten wir ein ständig wachsendes Angebot an Seminaren in englischer Sprache an:
Communication, Argumentation, Discussion
Successful Negotiating Strategies
Rhetoric – Speak Up and Convince!
Effective Presentations Presentationskills
Speech and Presentation Techniques – Public Speaking
Management Training I
Management Training II
Management of Virtual Meetings
Teammanagement
Time and Self-Management
Train the Trainer – Designing a Lively and Effective Seminar
Communication, Argumentation, Discussion
Seminar contents:
Perception as a basis for communication:Perception filters and categories – Body language – Impact on emotions/behaviour.
Personal communication patterns:
Typical communication traps – Blocks, signals – Meta communication – Feedback rules.
Behavioural patterns in discussions:
Partner orientation – Establishing contact – Questions and answers – Apportioning speaking time – Logical levels.
Reasoning:
Arguments and claims – Effective structures in argumentation – Laws of logic and psychology – Power of persuasion and assertiveness through language – topoi – collections.
Discussions and how to lead them:
Goal/outcome-oriented discussion – Integrative discussion leadership – Roles/allocation in hierarchically structured discussions and goal-oriented teams.
Self-Management:
Personal agendas – Goal definition and accomplishment – Attainable goals – Personal strengths and weaknesses.
Conflicts:
Goal-oriented approach – Conflict = opportunity – Adapting surprising arguments to your own world – Dealing with unfairness and killer phrases
Duration: 2 days
Average rating 4,9
4.9/5
Successful Negotiating Strategies
Seminar contents:
Negotiating concepts:
Harvard – Thomas Gordon’s manager conference – Win-win – Other.
Negotiation strategies:
The Bermuda triangle – Preparing negotiations systematically – Developing strategies – Working out the strategies of the other negotiating party.
Negotiation phases:
Preparation and objectives – Opening strategy – Exchanging information – Discussion – Agreement – Conclusion and implementation plan.
Reaching a joint decision:
Objective decision criteria – Final alternatives – Bringing negotiations to a joint conclusion.
Positions and attitudes:
Rudiments of human interaction – Reflecting on one’s own behavioural habits – Self-fulfilling prophecies.
Conducting talks in difficult situations:
Alignment with the other party – Establishing contact – Distinguishing logical levels – Rules of partner-centered feedback – Negotiations with several participants.
Duration: 2 days.
Average rating 4,9
4.9/5
Rhetoric – Speak Up and Convince!
Certain qualifications:
Adequate command of English.
The seminar:
Do you want to win others to your side calmly and with charisma, particularly in an international business context? If so, you should become familiar with the basic principles of rhetoric and presentation in English! With detailed exercises, you will sustainably optimise your personal linguistic style and gain authentic charisma, profile and persuasiveness.
Potential traget audience:Project and team leaders, executive and junior executive personnel, all staff members involved in negotiations.
Seminar contents:
Basics of speaking in public Speaking convincingly and successfully in different contexts.
Non-verbal aspects of language Communicating in a culturally sensitive manner.
Using your charisma to achieve positive results.
Using verbal and non verbal skills to make impact when communicating in English Language and comprehensibility Communicating information sustainably and sensibly Improving verbal expression.
Using the language of persuasion Reading and using body language Targetoriented speech and presentation Solid preparation, introduction and closing of presentations.
Knowing and reading your audience Performance and following through.
Using rhetorical questions effectively Reaching your multinational audience.
Reaching various types of audiences.
Learning to be culturally sensitive to your audience.
Duration:
2 days
Average rating 5,0
5/5
Effective Presentations and Presentationskills
Certain qualifactions:
Adequate command of English.
The seminar:
Presenting proposals or results effectively is often critical to the success of projects and the buy-in and implementation of concepts. After you have attended this seminar, you will be able to tailor your presentation to your target audience, employ visualisation media correctly and effectively, and establish and follow a presentation roadmap.
Potential target audience:
Managers and experts from all corporate areas.
Seminar contents:
Presentation and target audience:
Definitions: presentation, lecture, negotiation, training course – Significance of the presentation – Analysis of the target audience
Structure of the presentation, visualisation principles:
Starting off – Middle phase – Ending the presentation – Presenting yourself – Breaking the ice – Humor – Visualisation rules – Visualisation elements – Charts – Layout elements
Presentation media:
Media usage and significance – Flipcharts – Pinboards – Techniques and tools – Choosing the right media – Mixing media – Using handouts – Using an LCD projector correctly – Slide shows – Multimedia
Organisation and presentation:
Preparation – Practice presentation – Effective sequencing – The arena (room, seating arrangement) – Choosing the date – Timing
Dealing with interruptions, criticism and discussion:
Criticism as an opportunity – Dealing with major and justified criticism – Dealing with unfair criticism – Control and discussion – Discussion rules
How to portray yourself effectively:
Preparing yourself mentally – Using stage fright to your advantage – The first impression – Self portrayal – Language – Speech techniques – Body language – Commitment – Audience orientation
Duration:
2 days
Average rating 4,7
4.7/5
Speech and Presentation Techniques / Public Speaking
Certain qualifications:
Adequate command of English.
The seminar:
The aim of this seminar is to identify and cultivate one´s personal strengths in speaking and to eliminate weaknesses. The development of one´s own personal style, without ready-made solutions and instructions, is paramount. After completing this seminar you will be able to hold speeches and presentations in a lively manner, speak in public with more confidence and charisma and, in general, be more convincing.
Potential target audience:
Specialists, executives, team leaders and project managers.
Seminar contents:
Preparation:
Defining the objective – Defining focal points – Eliminating the unnecessary – ABC Analysis.
Self-management when speaking in public:
The inner script – Setting and achieving goals – Using stage fright to your advantage – Thought and speech blocks – Positive resources – Speaking and breathing techniques – Body language – The positive first impression.
Different occasions for speaking:
Informative presentation – Convincing presentation – Impromptu speech.
Structure of a presentation and speech:
Forms of speech – Types and ways of structuring – Introduction and closing – Figures of speech – Rhetorical stylistic devices – Key word manuscript.
Audience orientation:
First phases of making contact – Arousing interest – Perception and interpretation of signals from the audience – Audience-oriented presentation of arguments.
Dealing with objections:
Positive use of objections – Different interests – Important and justified objections – Dealing with interjections, disturbances and unfair objections
Duration:
2 days
Average rating 4,9
4.9/5
Management Training I – Management Skills and Techniques
Certain qualifications:
Adequate command of English.
The seminar:
Competent leadership demands the application of management strategies and techniques on the one hand and a profound knowledge of human nature, as a basis for credible and committed courses of action, on the other.
The purpose of this seminar is to develop and strengthen these essential skills.
Potential target audience:
Executive and junior executive personnel, project leaders, team leaders.
Seminar contents:
Leadership:
What, when, how much? – Typical executive tasks and dimensions
How competent are you as an executive?
Key attributes – Executive role – Role clarity vs. role diffusion – Identifying/strengthening own resources
Management techniques:
Locomotion/cohesion – Management by objectives/by delegation – How/when to use these techniques
Leadership styles: Which one is right for you?
Cooperative/democratic, authoritarian and laissez-faire leadership style – Situational leadership: What does it mean to you?
Perceptivity:
Extending your perceptivity – Filters – Perceiving/interpreting/sensing/acting – Directed self-perception – Self/foreign perception
Dealing with subordinates:
Positive contact – Targeted Support – Expectations – Praise and criticism – Difficult situations
Duration:
1-2 days
Average rating 4,8
4.8/5
Management Training II – Management Skills and Techniques
Certain qualifications:
Management Training I – Management Skills and Techniques or comparable skills. Adequate command of English.
The seminar:
Leading and motivating employees requires not only understanding, energy and patience but knowledge as well. This seminar is designed to familiarise you with some practical and psychological basics which will help you and your employees to change attitudes and behavior.</font>
Potential target audience:
Executive and junior executive personnel, project leaders, team leaders.
Seminar contents:
Motivation – a myth?:
Some important theories on motivation and possible courses of action – Limits to motivation – Motivation and needs – Motivation and satisfaction – Intrinsic and extrinsic motivation.
Giving praise and criticism:
Preparation – Flexibility – Respecting and strengthening the self-esteem of my employees.
Dealing with conflict in specific management situations:
Recognising conflict signals and their effects – Symptoms of conflict and their causes – Personal and structural conflicts – Strategies for overcoming conflict – Do you avoid conflict? Do you generate conflict? – Emotional vs. rational aspects of conflict – Dealing with conflicts constructively?
What do you know about the personality of your employees?:
Recognising deadlocks – Finding a way out.
Communication models, change management:
Dealing with changes – Helping employees do deal with new challenges and tasks – Transaction analysis – The interaction model of communication – Systemic approaches
Duration:
1-2 days
Average rating 4,7
4.7/5
Management of Virtual Meetings
Certain qualifications:
Adequate command of English.
The seminar:
It is becoming less common for all members of a team to be physically colocated. Recent technology allows meetings to be held as telephone or video conferences. Web-based groupware tools offer access to shared files and support discussion and decision making processes.
In this seminar you will learn how to hold effective virtual meetings and to make best use of the supporting technologies. As well as the fundamental skills of preparing and steering all kinds of meetings, you will learn the special skills of communication and co-operation needed for virtual meetings.
Potential target audience:
Executive personnel, project leaders, team leaders and members.
Seminar contents:
Fundamentals:
Characteristics of virtual meetings – Criteria for successful telephone, video and web conferences.
Preparing:
Participants‘ roles and tasks – Target definition – Selection of the appropriate technology – Features of telephone, video and web conferences – Features of groupware tools – Invitation and agenda – Communication rules.
Steering meetings:
Structure and progress – Facilitation – Adherence to communication rules – Dealing with personal conflicts – Avoiding or solving technical problems.
Minutes:
Types – When to do them – Cooperation between minute taker and facilitator – Technological support.
Review:
Measuring success – Following up on actions.
Duration:
1 day
Average rating 4,9
4.9/5
Teammanagement (Outdoor or Indoor)
Certain qualifications:
Adequate command of English.
The seminar:
In this seminar you will learn how to exercise your role as manager with limited disciplinary mechanisms. It introduces you to the benefits of teamwork. You will become familiar with various methods that can be used for working in a team. You will also develop your perceptive faculties with regard to yourself, your team members and to the group process so that you are better equipped to deal with problem situations.
Potential target audience:
Team leaders, project managers, technical and executive personnel from all corporate divisions.
Seminar contents:
Team work:
Fundamentals of working in a team – Competencies – Important reinforcers in team work – Ways of working and ground rules: feedback and interaction – Decision-making processes in teams – Dynamics in the team – Introduction to behavioural typology: What creates behaviour?
Perceptiveness and communication:
Taking in, processing and passing on information: attention and awareness – Communication axioms: helpful and not very helpful beliefs – Active and empathetic listening – Asking instead of telling – Implemention in aim-oriented conversation.
Dealing with difficult situations in the team:
Identifying and acknowledging conflicts – Typical resolution strategies – Working out individual and appropriate resolution strategies.
Motivation and cooperation:
How is motivation achieved? – Motivation vs. incentive – Cooperation in the team and the organization.
Goal-directed teamwork:
Planning, achieving, and monitoring goals together.
Facilitation method:
Using the facilitation method, e.g. to define goals in the team – Basic principles of the method – Activating all those affected – From being affected to becoming involved – Techniques: flashcards, clustering, visualisation, decision-making methods etc.
Duration:
2-3 days.
Average rating 5,0
5/5
Time and Self-Management
Certain qualifications:
Adequate command of English.
The seminar:
In this seminar you will become acquainted with the methods and techniques to help you deal with your daily business and to realise long-term plans. You will learn the benefits and importance of work techniques and you will receive concrete support for the implementation in your business situation.
Potential target audience:
Project managers, team leaders, specialists and executives from all areas of the organisation.
Seminar contents:
Self-Management:
Identifying one´s own strengths and weaknesses in connection with working style and behavior – aimes – Fun tasks and nerve-wracking tasks – Resource providers and killers – Balance between self-discipline and chaotic creativity.
Working efficiently:
Various work principles in business practice – Taking the performance curve into account – Planning activities – Checklists: how are they made and where can they help?
Using time:
Time budget and self-management – Time allotment and one´s own personality – Time allotment and the demands of the organisation – Working with the time planning book – Handling appointments.
Clarifying, formulating and agreeing on goals:
Taking stock of goals – Specifying goals – Defining time perspectives – Clarifying importance and urgency – Compatibility of different goals.
Communication in the working environment:
Improved working results through target-oriented communication with colleagues and staff – Preparing, conducting and following through on meetings – Planning and conducting talks/negotiations.
Duration:
1-2 days.
Average rating 4,9
4.9/5
Train the Trainer – Designing a Lively and Effective Seminar
Certain qualifications:
Adequate command of English.
The seminar:
After attending this seminar you will be able to design and conduct your own seminars so that they are stimulating and oriented to the needs of your participants. You know the most important principles of didactics and adult/further education and can apply them.
Potential target group:
Trainers and leaders of seminars, multipliers.
Seminar contents:
Learning as a holistic process:
Biology of learning – Brain – Memory – Laws of learning
Overall seminar planning, orientation to participants‘ needs:
Collection of material – Defining learning objectives – Levels of learning objectives – Learning checks – Core knowledge – Background knowledge – Supplementary knowledge – Time – Target group analysis – Homogeneous (heterogeneous) structure of the group – Practice-orientation
Methods of conveying information and deepening understanding, presentation media:
Presentation – Teaching dialogue – Discussion – Group work – Individual work – Partner work – Importance of using media – Flipchart – Pinboard – LCD projector – Techniques and aids – Use of handouts and seminar notes.
Visualisation in seminars:
Rules – Elements – Means.
Seminar phases:
Beginning – Learning sequence: Introduction, development, deepening – Checking learning objectives – Repetition.
Use of handouts in seminars:
Key word notes – Work organisation – Reference work – Different kinds of handouts – Which handout for which purpose? – Which contents are important? – When do I hand them out? – How do I use them?
Quality assurance:
Process control in the seminar: Needs analysis, clarifying the situation, clarifying the task – Seminar controls – Know-how transfer – Planning follow-up phases
Key word notes – Work organisation – Reference work – Different kinds of handouts – Which handout for which purpose? – Which contents are important? – When do I hand them out? – How do I use them?
Duration:
2-3 days.
Average rating 4,6
4.6/5